Carlos called ahead of time and showed up at my house promptly. I described the issue in detail while he took notes. Carlos was able to pinpoint and correct the issue within minutes! We then spoke about the age of my panel. It is original to the 45+ yr-old-home and needs to be replaced. Carlos presented all my options for that with the different costs. I asked a bunch of questions and Carlos was wonderful explaining everything in detail. As soon as I am able to afford the panel replacement, which is not as expensive as I thought it would be, I will enlist Carlos' help! Thank you!