I usually hate dealing with repair technicians. I always feel the technicians push for the most expensive repair. The technician Xavier arrived on time. He was very knowledgeable and professional. He gave me two options for repairs. I didn't feel like I was being pressured and felt like the repairs fit the issue because he took the time to educate me without being condescending. This is my second experience with Mister Sparky and I will use them again in the future.