I had an incident where my neighbor needed electrical work done for his home and the transformer happened to be on my side of the fence. In a nutshell, some energy guy came over to my home, dug up a big hole in my yard, and left it there unresolved. Mind you, I'm not even a customer, just a casualty of somebody else's problem. My neighbor graciously directed me to William who is a part of the Mister Sparky team and William patiently worked with me to get my situation resolved when he had every reason not to take care of me - as I'm not a paying customer. His customer service was so outstanding, that it has won me over and now I'll be referring to him for any future work I need to be done on my property knowing that he'll go above and beyond for the sake of helping those in need. Cheers to you, William!
- Harrison YangHouston, TX
I usually hate dealing with repair technicians. I always feel the technicians push for the most expensive repair. The technician Xavier arrived on time. He was very knowledgeable and professional. He gave me two options for repairs. I didn't feel like I was being pressured and felt like the repairs fit the issue because he took the time to educate me without being condescending. This is my second experience with Mister Sparky and I will use them again in the future.
