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Sparks Fly Between Us and Our Customers
617 reviews
617 reviews
Chris, our assigned electrician from Mister Sparky, didn't impress me at first meeting. He was an hour-and-a-half late. However, when he explained that he was delayed getting necessities from the warehouse, I understood. Upon arrival, when we extensively detailed the work to be done, he listened carefully, and took photos. He looked at several circuit breaker boxes (we have solar), traced circuits, and went to work. He mounted a surge suppressor on the power line leading to our A/C compressor outside. He changed out switches, crawled through the attic, expertly cut through our wall, and ran wires to permanently mount/custom install a wall lamp highlighting a painting. He replaced several GFIs (two inside, and two outside), and generally worked steadily, skipping lunch, and finishing shortly after 3 pm. We were relieved because we had scheduled appointments, and Chris also had a dentist appointment. We were able to keep our schedule; I hope Chris made his appointment on time. He was a quality worker: fast and professional. Plus, he didn't even complain as I assaulted his ears/sensibilities with my instrument practice session. (It evened out though, we have no kids or pets.) We will see him again tomorrow.
Well I didn't get any service done because the price was ridiculously high, but they were in range of other electrician companies. I don't believe in overcharging people who clearly cannot afford it. You can tell by what they drive, where they live, & how expensive their house is. If they can afford nice things then they can pay these prices, but I think you should look at what I explained & give these people like a 40% reduction on labor in the estimate. Like if they show you that they are disabled, or on snap. They would have to provide proof. You know if someone is driving a 1998 truck, lives in a 800sf house, & have kids, or disabled probably don't have the money to spare unless you offer a 40% reduction on labor, but parts will have to remain the same then I bet you will get more jobs. You will get so many that it would be worth it. If they are renting yes charge the landlord the regular price. That is my opinion & I know you clearly will not see it as a possibility. Thank you p.s. the guy you sent here was the nicest person I have ever met. He was definitely customer oriented, since customer service is the lifeline of any good company that deals with the public on a daily routine.
Ryan did an Awesome job repairing the electrical defects in my home. I was a bit disappointed with the suggestive selling of other services that were presented as urgent by him. He wouldn’t take no for an answer and called a rep from the office, who further attempted to persuade me to buy more services. Otherwise, I was completely satisfied. Ryan was very pleasant and personable.
Highly recommend this team! Chris and Ryan were great. Clear quote, efficient 30A sauna circuit install. They seamlessly switched to 240V/15A for our model upgrade on the follow-up—no extra cost or hassle. Punctual, tidy, and communicative. 5 stars—stress-free experience!
Logan is great. He is professional and very personable, which is nice when you invite a stranger into your house. The work that has been done has been perfect. Look forward to our next project. Justin Weeks did a very fine job. Thanks
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