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Sparks Fly Between Us and Our Customers
641 reviews
641 reviews
The response time was excellent. Ryan was here within an hour to an hour and a half to assess our needs. He gave very good recommendations to bring our old house up to code. There was too much to do all at once. He was very patient in working through different options to get us started. We initially were just wanting to add a few new electrical outlets but knowing that our house is older, we opted to go ahead and do a new electrical box as well as the few new outlets. Kalob was here, once again within an hour to an hour and a half to install our new electrical box and outlets. Very professional very nice and we will definitely be using them again to finish updating our house.
He was friendly, professional and respectful. He did a great job and was thorough. I would give 5 stars but the pressure sales is always a no go for me. He did great at finding out what was wrong and get me scheduled to get the job completed.
Well I didn't get any service done because the price was ridiculously high, but they were in range of other electrician companies. I don't believe in overcharging people who clearly cannot afford it. You can tell by what they drive, where they live, & how expensive their house is. If they can afford nice things then they can pay these prices, but I think you should look at what I explained & give these people like a 40% reduction on labor in the estimate. Like if they show you that they are disabled, or on snap. They would have to provide proof. You know if someone is driving a 1998 truck, lives in a 800sf house, & have kids, or disabled probably don't have the money to spare unless you offer a 40% reduction on labor, but parts will have to remain the same then I bet you will get more jobs. You will get so many that it would be worth it. If they are renting yes charge the landlord the regular price. That is my opinion & I know you clearly will not see it as a possibility. Thank you p.s. the guy you sent here was the nicest person I have ever met. He was definitely customer oriented, since customer service is the lifeline of any good company that deals with the public on a daily routine.
Anthony your electrician professional was outstanding in service. You should be proud of having him on your team. Anthony gave me good advice on what he did. When I was out at his truck I noticed the truck was very clean and all his equipment was put in place. Anthony's uniform was clean and very nice, he had a nice smile. Thank you Anthony okay guess what we got it for we had a 15% discount to military we got it for a $101 and it's LED so I just put them there for right now before I can take them back so with that return $25 we had it done for $75 yep
Chris, our assigned electrician from Mister Sparky, didn't impress me at first meeting. He was an hour-and-a-half late. However, when he explained that he was delayed getting necessities from the warehouse, I understood. Upon arrival, when we extensively detailed the work to be done, he listened carefully, and took photos. He looked at several circuit breaker boxes (we have solar), traced circuits, and went to work. He mounted a surge suppressor on the power line leading to our A/C compressor outside. He changed out switches, crawled through the attic, expertly cut through our wall, and ran wires to permanently mount/custom install a wall lamp highlighting a painting. He replaced several GFIs (two inside, and two outside), and generally worked steadily, skipping lunch, and finishing shortly after 3 pm. We were relieved because we had scheduled appointments, and Chris also had a dentist appointment. We were able to keep our schedule; I hope Chris made his appointment on time. He was a quality worker: fast and professional. Plus, he didn't even complain as I assaulted his ears/sensibilities with my instrument practice session. (It evened out though, we have no kids or pets.) We will see him again tomorrow.
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