Serving Richmond & Surrounding Areas

Robert from 5 Star Richmond followed my instructions perfectly. I had called and put in a request to have someone check my elderly mom’s doorbell that wasn’t working. I ask that the person call when they were on the way to her house and once they get there. Robert did both. He called me to advise that the doorbell needs a battery. He went and purchased a special battery for the doorbell. He called me when he was five minutes away and he installed the battery. I paid him over the phone. Robert has wonderful communication skills and was very professional and kind. I will definitely be using Mister Sparky/ 5 Star Richmond!

I recently had issues with several outlets in my home not working. Michael Kramer came out the same day. He explained what was wrong and options to resolve the issue. Although, I chose to go with a different company due to pricing. I would recommend this company for your repairs.

This gentleman is a true professional. He didn't even mind that I followed him around. Robert explained everything in full and answered every question. I will specifically recommend him if anyone needs anything electrical. Thank you Robert.

We recently had a new washer/dryer delivered from a local appliance store. The 240-volt outlet sparked when I plugged-in the dryer, and then the dryer didn’t seem to be getting any power. I called Mr. Sparky and they sent Robert Owen to figure out what was going on. I instantly recognized Robert from a previous visit, so I knew before he even stepped in the house that he would be able to diagnose and resolve the situation quickly. Robert first found that the dryer’s circuit breaker had been blown. After installing the new breaker, he knew that something still wasn’t right. He asked me if I had installed the dryer’s power cord myself. The delivery team from the appliance store (let’s call it “West Coast Appliance”) had verified that I needed a 4-prong plug and installed the power cord before they brought it into the house. I told Robert he was welcome to remove the access panel from the back of the dryer to check the power cord connection. He found the problem as soon as he removed the cover – the delivery team had attached the ground to the wrong terminal. I guess that blowing the circuit breaker was the least amount of damage that this incompetence could have caused. It could have also blown the dryer’s motor or even started a fire. Robert re-wired the power cord properly, tightened the vent hose connections, and then helped me push the dryer back against the wall. A little about his last visit back in the summer – I was prepared to spend a couple thousand dollars on a dedicated circuit in the kitchen, but Robert made a couple of adjustments, told me what I needed to do to ensure the circuit wasn’t overloaded, and saved me a lot of money. Robert is a pleasure to work with. He is friendly, knowledgeable, and goes above and beyond what the job requires. I will everything I can do for him to maintain his 5-star rating. This is my official request to Mr. Sparky to make Robert my preferred technician. I know I will ask for him by name anytime I need electrician support! Thank you, Robert!

Definitely five star service! Matt Armstrong with Mr Sparky came to check out some electrical issues I was having with appliances. It turns out one of my breakers was partly burned up and my 40-year-old panel box needed replaced. He did what was needed to make everything safe for the night and came back the next morning to replace the panel box. Matt was very personable, kind and capable. I also wanted him to install a flood light on my shed, but I bought one without a motion sensor by mistake. I ordered the right one from Lowe's but couldn't go pick it up since I had three other guys in my house as well, working on my bathroom tile. So Matt offered to come back in 2 days and install that at no extra charge for that visit. I've used this company before and they have always done a great job! Their prices seem a good deal lower than other companies, too. I trust them, as I do Matt, and wouldn't hesitate to use them again. In fact, my sister asked me for their contact information, and I'll be recommending them to others.