Mister Sparky® Electrical Service Plans

I had such a wonderful experience with Everette From Mr Sparky electrical. He replaced the covers of my outside electrical outlets with customer supplied metal ones. He did not mind that I watched him the whole time, and did his job quickly efficiently and was chatting with me the whole time… So friendly and courteous! If Everette is a typical example of this companies, employees, then Mr Sparky has a good thing going! From the time I made my appointment, I have had a good experience. The young lady who scheduled me was very pleasant and professional, I got updates from the robot system, and I got a call about 45 minutes before my service time, to make sure that I was home, which was very much appreciated. There was one small misunderstanding in regard to the pricing, since I did supply the part, but the Supervisor cleared that up very quickly without any negativity whatsoever. A great organization overall!

Scheduling was easy, but they missed the four-hour window on the first day and had to reschedule for the following day. When I asked if they could ensure an early arrival on the second day, all they could do was leave a note. They apologized repeatedly, which became frustrating. After waiting at home all morning, apologies do not really help. They were communicative throughout, but the scheduling team seemed to lack the authority and systems to actually resolve issues properly and are not trained in dealing with tensions that arise due to missed appointments. I also did not like that I was not given even an indicative price to install my ceiling light. I went ahead anyway, but was prepared with a maximum price in mind in case the quote felt inflated due to the on-site leverage of having someone already there and ready to proceed. On the actual appointment, they got the job done quickly and effectively, which I appreciated. However, the experience felt very upsell-driven. At multiple points, the technician identified additional “issues” and suggested further work. I was not present, but my wife was, and she is familiar with this kind of approach, though this felt excessive. For example, he raised concerns about a humming sound on the electrical panel and proposed additional fixes and even subscriptions. In the end, we paid $150 for the light installation, but were quoted upwards of $1,700 in additional work and services. It felt like there was a push to lock us into further work rather than simply completing the job at hand. Overall, the installation itself was done well, but you do need to be cautious and prepared for managing costs. Shame there are no longer any local electricians you can just ring up.

This review has two parts. Personnel service vs price point. The job was to install a 240v 50 amp ev outlet on the outside of the house. The electrician / rep for Mr Sparky was Leo N. He was friendly and easy to talk to. He seemed qualified by his knowledge and overall finally work product. The only true negative was the initial price for the job. I needed a weather proof outlet. I got at first an upsell of extras like a surge protection system. This made the job extra expensive. It wasn’t until Leo spoke w a manager who offered a discount and a way to save. Not sure if this was a normal practice for the Mr Sparky brand. I did appreciate the adjustment and overall the job quality was excellent. Again only the initial price upselling was my concern.

Extremely happy, they definitely came to the rescue because I had no power at my home and I had my son at home. They came within 45 minutes from my initial call and diagnosed and began to work to replace my electrical panel. Employees Robert Drapeau and Mario Martinez were amazing and did an amazing job. Would recommend 10/10

Yesterday, We had to have major work done in our home including replacing the electrical box. We called Mister Sparky on a rec from our neighbor. Hector Salguero was our Electrician yesterday and Mario Martinez was our Electrician today. A huge job! They were both so kind, very informative, and always willing to answer questions. I am so grateful that they were able to come so quickly, diagnose our problem, and correct it so our home is now safe. I highly recommend these electricians and this company. Mario even put up a new smoke alarm for me. Thank you so much!