Mister Sparky has been able to grow into one of the country’s most trusted electric service franchise brands in no small thanks to our incredible franchise owners who give us a good name each and every day. In a recent Franchise Times article, David Connolly, a Mister Sparky franchise owner in Florida and Alabama, was praised for his commitment to client satisfaction. Even when clients have criticism, he values their input and does everything he can to turn them into a loyal customer.
In the article, David shared his simple approach to negative client comments posted to online forums, like Yelp! “If someone does make a complaint, we reply and get the manager of that [franchise] location involved immediately. I want that customer to be happy.”
David owns several Mister Sparky franchises, which he runs with the help of regional managers. Together with his team, he can quickly respond to any complaints and find a way to make things right.
He also shared with the reader his future plans to further improve his franchise locations by hiring skilled labor. Electricians are getting hard to come by lately, so David hopes to use high school programs to reach out to students interested in the professional. In fact, he has used charity events to raise money for local schools and connect with board members who can help fund vocational training programs to raise a new generation of electricians.
To learn more about David and the Mister Sparky approach to customer criticism, you can click here to view the full Franchise Times article. If you want to become a part of an electrician franchise that’s focused on continual growth through an unshakable dedication to customer satisfaction, Mister Sparky wants to hear from you! Please take a moment to review our investment info and available territories before contacting our franchise development team online.