This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
- Manages the dispatch board to keep field personnel on the move and servicing clients
- Makes every effort to compress call scheduling effectively maximizing productivity and revenue
- Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
- Re-schedules appointment times at client’s convenience as necessary
- Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
- Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
- Shares responsibility to ensure that all electricians arrive at their designated appointments on time
- Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
- Enters equipment type and age information for systems into SuccessWare
- High school diploma or equivalent
- Must have good computer software skills
- Prior customer service experience preferred
Apply to become a Mister Sparky dispatcher today by giving us a call at (800) 906-4577.