Job Duties:

  • Manages the dispatch board to keep field personnel on the move and servicing clients
  • Makes every effort to compress call scheduling effectively maximizing productivity and revenue
  • Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
  • Re-schedules appointment times at client’s convenience as necessary
  • Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
  • Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
  • Shares responsibility to ensure that all electricians arrive at their designated appointments on time
  • Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
  • Enters equipment type and age information for systems into SuccessWare

Minimum Requirements:

  • High school diploma or equivalent
  • Must have good computer software skills
  • Prior customer service experience preferred

Apply to become a Mister Sparky dispatcher today by giving us a call at (800) 906-4577.

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    100% Satisfaction Guarantee

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    Local Electricians You Can Trust

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    StraightForward Pricing®

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    24/7 Emergency Services

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