Dispatcher

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Job Duties:

• Manages the dispatch board to keep field personnel on the move and servicing clients
• Makes every effort to compress call scheduling effectively maximizing productivity and revenue
• Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
• Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
• Shares responsibility to ensure that all electricians arrive at their designated appointments on time
• Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
• Enters equipment type and age information for systems into SuccessWare

Minimum Requirements:

• High school diploma or equivalent
• Must have good computer software skills
• Prior customer service experience preferred

Apply to become a Mister Sparky dispatcher today by giving us a call at (800) 906-4577.