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Mister Sparky® Careers

Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky®. If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. Opportunities for Professional Electricians and Customer Service professionals are now available across the country. A representative sampling of positions is listed below. If you see a position that you feel qualified for, please click on the application button to submit your resume. Mister Sparky® is an Equal Opportunity Employer and we will not discriminate against employees or applicants for employment on any illegally recognized basis. Employees of Mister Sparky® are expected to adhere to a standard of conduct and safety.

Want to learn more about pursuing a new career in the skilled trade industry?

Mike Rowe, CEO of mikeroweWORKS Foundation, has a message about the training and work ethic you'll need to succeed -- as well as the enormous opportunity and rewards that follow. Visit FindSkilledJobs.com to get the facts and figures, and to watch our video series, Hot Under the Blue Collar, in which Mike debunks some of the myths surrounding careers in the skilled trades.

AVAILABLE POSITIONS

Service & Repair Electrician

This position performs and coordinates the installation and service of electrical products and services in a residential and light commercial setting.

Essential Functions:
- Installs, maintains and repairs residential and light commercial electrical equipment and services
- Determines general condition of all electrical equipment, is able to troubleshoot electrical malfunctions and determine extent of necessary repairs.
- Works with and understands blueprints, electrical schematics and job specifications as it applies to your craft
- Has the ability to determine and clearly identify proper materials and material quantities for new and existing repair projects
- Has the ability to use the Straight Forward Pricing Guide, present options, and complete safety inspections

Minimum Training, Experience and Knowledge Required:
- 3+ years residential electrician experience
- High school diploma or equivalent
- Ability to pass a thorough background check and drug screen
- Clean driving record
- Ability to communicate effectively to clients about issues and provide valuable solutions
- Must have local and state licenses as needed

JOIN US
Apprentice Electrician

An Apprentice will assist lead electrician in completion of all jobs.

Essential Functions:
- Installs, maintains and repairs residential and light commercial electrical equipment and services
- Determines general condition of all electrical equipment, is able to troubleshoot electrical malfunctions and determine extent of necessary repairs.
- Works with and understands blueprints, electrical schematics and job specifications as it applies to your craft
- Has the ability to determine and clearly identify proper materials and material quantities for new and existing repair projects
- Has the ability to use the Straight Forward Pricing Guide, present options, and complete safety inspections

Minimum Training, Experience and Knowledge Required:
- Experience required may vary by location
- High school diploma or equivalent
- Ability to pass a thorough background check and drug screen
- Clean driving record
- Ability to communicate effectively to clients about issues and provide valuable solutions

JOIN US
Client Care Representative

This position answers incoming client telephone calls, and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

Essential Functions:
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company. Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
- Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls

Minimum Training, Experience and Knowledge Required:
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred

JOIN US
Dispatcher

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Essential Functions:
- Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
- Makes every effort to compress call scheduling effectively maximizing productivity and revenue
- Notifies clients ahead of time without fail if the Electrician is not going to arrive at their home within the scheduled time window
- Re-schedules appointment times at client’s convenience as necessary
- Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
- Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Electrician is sent to the “Right” appointment
- Shares responsibility to ensure that all Electricians arrive at their designated appointments on time
- Debriefs with Electricians upon completion of jobs to identify any outstanding client satisfaction issues
- Enters equipment type and age information for systems into SuccessWare

Minimum Training, Experience and Knowledge Required:
- High school diploma or equivalent required
- Must have good computer software skills
- Prior customer service experience preferred.

JOIN US
General Manager

The General Manager bears the ultimate responsibility for safety, P&L delivery, customer satisfaction and employee engagement, while upholding the ethical standards and reputation of the organization in the community.

Essential Functions:
- Ensures vehicles in fleet are maintained both mechanically and visually to company standards
- Develops and delivers business plans to achieve budgeted sales and required profits
- Completes/reviews Daily Management Report (DMR)
- Directly supervises the Operations and Administrative Teams of the business and Sales Leadership to ensure all established goals (operations, sales, safety, customer satisfaction, etc) are achieved
- Conducts performance reviews with each direct report and assists direct reports with holding their team members accountable to performance, behavior and attendance standards
- Places regular phone calls to customers to check on satisfaction
- Reviews payroll reports to ensure hours and pay are correct
- Inspects all field operations to ensure excellent service

Minimum Training, Experience and Knowledge Required:
- Advanced Degree and/or 5+ years of successful home services experience with a track record of increasing responsibility with past employers in the same or similar industry
- Strong interpersonal written and verbal communication skills

JOIN US
Operations Manager

This position requires a highly motivated leader whose primary focus is directing the service, repair and installation activities of the location; through superior service, he or she leads teams to achieve budgeted gross margin requirements.

Essential Functions:
- Supervises the training of staff, checking to ensure associates are meeting expected operational excellence standards – including 100% customer satisfaction
- Achieves the budgeted gross margin outlined in the Company Business Plan by supervising Electricians and Purchasing & Warehouse Coordinator
- Meets with Electricians regularly, making sure that the Electricians are well-educated about their specific contributions necessary to achieve the Company Business Plan. Provide effective, ongoing technical and communication training
- Ensures that all production personnel comply with OSHA safety standards
- Ensures that the skills and information provided in the safety training sessions are applied in the workplace
- Protects the company’s assets. Monitors how the trucks, tools and inventory are handled

Minimum Training, Experience and Knowledge Required:
- Advanced Degree and/or 5+ years of successful home services industry operations experience
- Proven, superior customer service and sales abilities

JOIN US

 

Want a better idea of what it’s like to work for us? Watch and listen as Mike Rowe interviews Mister Sparky employee Pablo Becantur about his career.

 

 

A family of home services:

Strong partnerships and a national support system.

Independently owned and operated.